How can we help?
For the fastest and safest support, keep your question connected to your order. The right place to contact us depends on whether you have already placed an order or are still deciding.
Already placed an order?
Reply to your MemoryTailor order email. That keeps your message connected to the correct order and helps the team find the relevant details.
If you have your private order link, use it to upload photos, read design messages, review your preview, request a revision, or approve the design.
Privacy tip: Do not post pet photos, order numbers, or private links publicly.
Choosing a photo?
A clear, well-lit photo that shows your pet’s eyes, ears, face shape, and markings is usually the most useful starting point.
You can review the photo guidance before you place an order.
Need design help?
Use the private order-specific link to review your design preview, ask for a revision, or record your approval. Production should not begin until approval is recorded.
Before ordering
Product specifications, delivery estimates, shipping rates, and after-sales terms must be confirmed on the relevant product and policy pages before checkout becomes available.
We do not publish an unverified public phone number or support email address here.
Not sure where to begin?
Start with the process overview, then check the photo guide if you are deciding which image to use. If you already ordered, keep your order email and private link handy.